Northstar Security Lawsuit: Did Deception Cloud Their Service?

Northstar Security, a name synonymous with home protection, found itself embroiled in a legal battle in 2019. But this wasn’t about a break-in or foiled robbery attempt. Instead, the finger pointed towards Northstar’s own sales practices.

Security companies are entrusted with safeguarding our homes, our havens. So, what happened with Northstar? Let’s delve into the details of the lawsuit and see if there were any shady tactics at play.

According to a security industry news source, ADT, a security giant, filed a lawsuit against Northstar alleging deceptive sales practices over a five-year period [1]. The lawsuit claimed Northstar’s salespeople misled potential customers, potentially affecting up to 500 ADT clients [1]. Imagine shopping for a security system, only to find out later the information that convinced you to buy was misleading. That’s a big trust breaker.

The lawsuit’s specifics haven’t been made public, but it sheds light on a potential dark side of the home security industry. Deceptive sales tactics can leave a sour taste in a customer’s mouth, jeopardizing not just the company’s reputation, but also the sense of security people seek from such services.

Thankfully, the story doesn’t end there. News outlets reported that Northstar settled the lawsuit with ADT for a cool $3 million [2, 3]. This hefty settlement suggests that ADT may have had a strong case, and Northstar opted to avoid a potentially drawn-out court battle.

While the exact nature of the deception remains unclear, this lawsuit serves as a reminder for consumers to be vigilant when choosing a home security company. Don’t be afraid to ask questions, compare quotes, and research a company’s reputation before signing on the dotted line. After all, home security is an investment in peace of mind, and that peace shouldn’t come at the cost of feeling misled.


Who filed the lawsuit against Northstar?

ADT, another security company, filed the lawsuit.

What were the specific deceptive sales tactics Northstar was accused of using?

The details of the lawsuit haven’t been publicly disclosed.

How many customers were potentially affected?

The lawsuit claimed that up to 500 ADT customers may have been misled.

What was the final settlement amount?

Northstar settled the lawsuit with ADT for $3 million.

What can I do to avoid deceptive sales tactics when choosing a home security company?

Ask questions, compare quotes, and research the company’s reputation.

Should I be worried about Northstar’s security services?

This lawsuit focused on sales practices, not the effectiveness of Northstar’s security systems. However, it’s always wise to do your own research before choosing any security company.


[1] ThinkPro DIY Home Security:
[2] GlobeNewswire:
[3] Phoenix Class Action Lawsuit:

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